Intake Manager
Full Time • Waukesha
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview:
WisHope Recovery is a substance abuse treatment center. We provide Residential, IOP, PHP, group counseling, family groups, and individual therapy. We specialize in treating chemical dependency, along with other addictive and mental health disorders, focusing on the underlying causal conditions that lead to addictive behavior. We are looking for driven professionals who want to join a growing team not only to provide excellent care to our patient population, but to help us continue to provide dynamic treatment through sharing professional experiences and integrating the most effective techniques. We are dedicated to the patients we serve and always strive to better ourselves and provide world-class treatment.
Position Overview:
The Treatment Intake Specialist Manager takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arrange placement into treatment while managing other Treatment Intake Specialist.
Essential Job Duties/Responsibilities:
WisHope Recovery is a substance abuse treatment center. We provide Residential, IOP, PHP, group counseling, family groups, and individual therapy. We specialize in treating chemical dependency, along with other addictive and mental health disorders, focusing on the underlying causal conditions that lead to addictive behavior. We are looking for driven professionals who want to join a growing team not only to provide excellent care to our patient population, but to help us continue to provide dynamic treatment through sharing professional experiences and integrating the most effective techniques. We are dedicated to the patients we serve and always strive to better ourselves and provide world-class treatment.
Position Overview:
The Treatment Intake Specialist Manager takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arrange placement into treatment while managing other Treatment Intake Specialist.
Essential Job Duties/Responsibilities:
- Manage the intake department schedule ensuring coverage according to department plan
- Successfully train new and existing intake specialists in all aspects of the role
- Monitor performance of intake department and individual intake specialists
- Ensure adequate payor mix to sufficiently support program
- Support and correct intake specialists performance in treatment conversion
- Monitor and present department performance data at regular intervals
- Support department by functioning in intake specialist as needed performing the below duties
- Answer all inbound calls promptly.
- Compassionately assess caller’s situation and need for treatment.
- Determine whether callers are willing and able to attend treatment.
- Input all relevant details regarding call into CRM.
- Follow-up with previous callers using calls, texts, emails, etc.
- Liaison between Intake Department and the Director of Operations.
Minimum Qualifications:
- Working knowledge of substance abuse, treatment, and recovery strongly preferred.
- Knowledge in psychology, social work, human services, or a related discipline
- Proficiency with Google Suites Office required.
- Experience working in a call center environment preferred, sales experience a plus.
- Excellent creative problem solving and decision-making skills.
- Ability to show compassion and empathize over the phone is required.
- High School Diploma or GED preferred.
Compensation: $55,000.00 - $60,000.00 per year
Wisconsin’s Premier Addiction Treatment Center Serving Individuals and Families in Milwaukee and Waukesha
At WisHope Recovery Center, our mission is to offer holistic, evidence-based and individualized addiction treatment and recovery solutions for individuals in Wisconsin who are seeking recovery for substance use and co-occurring mental health disorders.
Our vision at WisHope Recovery Center is to foster hope and healing by providing an individualized approach and a continuum of care that supports the whole person – the mind, the body and the soul.
WisHope Recovery Center was founded in 2016 by Peter Brunzelle. Peter is WisHope Recovery’s Executive Director and serves on the Waukesha County Heroin Task Force Board. He also serves as president of the Wisconsin Association of Sober Housing (WASH), a nonprofit organization that establishes standards and quality assurance in recovery housing and affiliates for the state of Wisconsin. He is also a person in long-term recovery.
WisHope Recovery Center (WRC) was founded because of the gap in integrated substance use and mental health treatment services available in Wisconsin. “There wasn’t a place where one could go for treatment that supported multiple pathways to recovery,” Brunzelle says. “If you needed support for psychiatric medication, medicated-assisted treatment, or were dealing with co-occurring disorders you were not accepted at most treatment centers. It really was a one size fits all approach across the state. This is why I created WRC. Not only do we support all pathways to recovery, but we integrate family programming into our treatment approach. We understand that including loved ones in one’s recovery journey from the start is critical as this allows for consistency and enhanced healing. When clients leave our program, they’ve already worked hard to repair and improve their support systems, which makes it easier for them to rebuild their lives when they are ready to move onto the next chapter.”
Join Our Team Form - WisHope Recovery Center
Are you an experienced treatment professional or a person in recovery passionate about giving back and helping others through peer support? If so, you’ve come to the right place. WisHope Recovery Center is Wisonconsin’s Premier Addiction Treatment Center, which means we only hire the best of the best so we can continue to improve the lives of those impacted by substance use and co-occurring mental health conditions.
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